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Drupal is an obvious choice of CMS on account of its flexibility, module availability and much more. Drupal websites and applications too need to be updated and maintained. When unable to do so, these face several issues like: delayed security patching leading to compromised security against cyber attacks, lack of feature enhancements, increasing tech debt, inefficient website performance, bad user experience and so on.
Inability to find the right resources to support the application can also lead to overspending. In this session, Arijit Dutta - Head of Sales & Ops - ANZ and Namit Agrawal - Delivery Director at Srijan technologies, will discuss how to build a support team to provide Enterprise Grade Support for Drupal websites, followed by a QnA session. Namit has pioneered this model and set up a support structure at Srijan that has revolutionized the ongoing support for its customers.
Key Takeaways
- Timely version upgrades and security patching
- A well defined support process
- Optimal utilization of resources
- Lowered Total Cost of Ownership (TCO)
- Predictability in resolution times
Speakers
Namit is a certified Project Management Professional and Certified Product Manager. He brings in 22+ years of experience spanning across diverse industries such as telematics, retail, travel, supply chain, & digital marketing. As a Certified Scrum Master, he is adept at managing large teams that function across multiple departments utilizing the same framework.
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Arijit Dutta - Head of Sales & Ops - ANZ, Srijan |
Arijit leads delivery and operations for Srijan in Australia. He brings along his decade long expertise in technical architecture and delivery management. He is a regular speaker and attendee of international conferences on subjects related to Drupal. He joined Srijan in 2013 and has been an active participant in the Drupal community since then.
