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Site Reliability Engineering Services

Optimize IT operations to bring business focused values

Keeping your business operations running smoothly is essential. Observability and Monitoring are key aspects of Site Reliability Engineering (SRE) that help in understanding what’s happening in your system and ensure the availability and reliability of your infrastructure, cloud, and applications.

While observability provides real-time insights to identify and address issues before they affect customers, monitoring protects against known failures. We partner with enterprises to bring preventive maintenance to the forefront of your 24/7 application monitoring agenda and deliver enhanced customer experiences, overcome critical business challenges such as service outages and downtimes.

Our SRE Services

Implement Observability
Gain visibility into system behavior and proactively identify issues by adopting an outside-in monitoring approach to improve app reliability and customer experience.
Proactive Support
With automated proactive monitoring of service level indicators, predict service degradation and deliver reactive responses, as a preventive measure.
Track & Control Toil
Automate availability monitoring, risk detection and real time alert notification so that nothing falls through the crack.
Audit & Assurance
Assess SLOs and SLIs (Service-Level Objectives and Indicators) and implement monitoring alerts that can help in reducing MTTD (Mean Time To Detect).
Setup Self-healing Systems
Avoid data loss, system downtime, and lost business opportunities with a customized, automated, and always-on system.
Incident Management
Ensure the right processes, procedures and tools are in place to dynamically recognize, respond, and effectively address critical IT incidents.

Site Reliability Engineering ToolKit

Our Strength

Platform & Site Reliability Engineers
Certified Kubernetes
Technical & Platform Architects
Certified AWS Solution Architects

Frequently Asked Questions

What is Site Reliability Engineering (SRE)?

Site Reliability Engineering (SRE) is a discipline that combines software development and operations. It aims to ensure the continuous health and performance of applications and services through observing and monitoring the key performance indicators - Latency, Traffic, Errors and Saturation. These indicators are known as ‘golden signals of monitoring’.

What are the key responsibilities of a Site Reliability Engineer?

Site Reliability Engineers are skilled in code and automation, they use tools and techniques to reduce repetitive tasks and optimize system health. Their responsibilities include maintaining service reliability through both reactive measures, such as troubleshooting incidents, and proactive strategies like monitoring system performance through observability. SRE engineers are also responsible for designing, building, and maintaining systems that are scalable, reliable, and efficient. They manage capacity and scalability and work closely with development teams to enhance system reliability, service availability to maximize your business outcomes.

How does Site Reliability Engineering differ from traditional operations or system administration?

Traditional operations or system administration often focuses on managing and maintaining existing systems, whereas SRE takes a more proactive approach by utilizing software engineering techniques to automate tasks, improve system reliability, and drive innovation through observability based proactive monitoring. SRE promotes collaboration between development and operations teams and promotes shared responsibility for the system’s reliability.

How does Srijan help with Site Reliability Engineering?

Srijan's approach to SRE is comprehensive and strategic, focusing on several key areas:

  • Balancing SLAs and SLOs: We recognize the importance of not only meeting Service Level Agreements (SLAs) but also achieving Service Level Objectives (SLOs) to ensure a positive end-user experience.
  • SLI Specification: Service Level Indicator (SLI) specifications are grounded in business logic, which is gathered at granular level from the customers.
  • Error Budget Management: We carefully establish an error budget that supports system reliability without hindering rapid innovation.
  • Toil Control: We emphasize the importance of tracking and reducing toil to maintain system health and performance.
  • Symptom-Based Triage and Mitigation: Our experts prioritize symptom-based triage and mitigation over outage restoration.
  • Policy Implementation: Srijan ensures predictable outcomes through the application of an SLO Miss Policy, Outage Policy, and Escalation Policy.

Through these principles, Srijan delivers reliable, efficient, and user-friendly systems.

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