Drupal support and maintenance services

What do you do if your Drupal website has problems, or there are security patches that are released, or you need new features developed on the site? Srijan with it's well-define support team is geared to offer support for such Production and Feature upgrade requests. Srijan also has an infrastructure team competent in performance tuning and thus scaling high-performance sites.

It maintains high performance websites such as www.mnn.com, www.openthemagazine.com and www.indiaenvironmentportal.org.in under monthly retainer contracts.

Here are some of the support contracts we engage with customers in:

Monthly Support Retainer

You should go for this contract when you have a high-traffic website that is critical for your business, and you need a team to respond with quick turn-arounds, under a defined SLA, in case of any emergency. Under this contract Srijan offers:

1. A 20 hour to 40 hour monthly support contract
2. An SLA determined turnaround time for Crtical, Major and Minor issues in the website
3. Access to Srijan's issue tracking system on JIRA - an industry standard for this purpose
4. A team of Drupal development experts, Drupal themeing experts and Sys Admins ready to respond to any emergency or support request
5. Feature enhancements within the maintenance hours defined

Please write to us for more information, the SLA, and a rate offer.

Yearly Support Retainer

Go for this model when you have a website that is low-traffic but you still require ad-hoc support through the year. Under this model Srijan offers:

1. 50 hour or 100 hour blocks which can be used anytime through the year
2. Since it is difficult to anticipate a request and keep hours blocked in this model, the SLA is more relaxed
3. Access to Srijan's issue tracking system on JIRA - an industry standard for this purpose
4. A team of Drupal development experts, Drupal themeing experts and Sys Admins ready to respond to any emergency or support request
5. Feature enhancements within the maintenance hours defined

Please write to us for more information, the SLA, and a rate offer.